Dear customer,
Thank you for your interest in our brand, Mario Moyano.
Below, we provide a comprehensive buying guide and answers to common questions to enhance your experience in our store. We remain at your full disposal to address any inquiries you may have.
Warm regards!
Shipping Costs and Delivery Times
We ship worldwide. The price shown on our products includes free shipping to your home for orders over €300. Some countries have special conditions; please review the details on our page: Shipping and Delivery.
Our standard production time is 90 days. We offer an express made-to-measure service (10–30 days) with an additional fee ranging from €30 to €150, depending on the desired model and date.
We also carry select garments in stock for immediate dispatch. Please contact our team to check size availability.
Purchase Process
Below is a step-by-step guide to ordering your custom-made garments (suits, shirts, and waistcoats):
Our prices correspond to the suit set: jacket and trousers. In some cases, a waistcoat is also included—if explicitly stated in the product description.
- On the product page, use the module on the right to select your size range and desired delivery timeframe.
- Next, choose the items for your set: suit, waistcoat, tie, and shirt. Remaining accessories for the total look are selected individually below, after completing your suit customization.
- Enter your measurements and upload several recent photos so our team can verify their accuracy, as shown in the image below:
- Once all fields are filled, click the "Save Customization" button to register your data before adding the item to your cart.
- After saving your measurements, you may add your personalized suit to the cart.
- Total Look: Complete your ensemble with accessories such as braces, cufflinks, tie pins, and shoes. All are displayed at the bottom of the product page and are available for individual purchase or as part of your suit set:
How to Take Your Measurements Correctly
Follow these instructions to ensure a perfect fit:
• Posture:
Stand upright and relaxed—do not puff out your chest or suck in your stomach.
• Chest circumference:
Measure under the armpits without pulling the tape too tight. Leave room for one finger of ease.
• Stomach circumference:
Measure at the widest part of your abdomen (above the navel), without extra ease—just the exact measurement.
• Waist circumference:
Measure just above the hip bones, at navel level. Gently engage your stomach for a snug, body-hugging fit without ease.
• Hip circumference:
Measure around the fullest part of your seat, without pulling tight—leave room for one finger of ease.
• Trouser length:
Measure from the hip bone (with trousers properly positioned) down to your desired length, including the waistband.
• Sleeve length:
Measure from the top of the shoulder seam (armhole crown) to your desired sleeve length.
• Neck circumference:
Measure diagonally, mimicking the collar of a dress shirt. Never measure horizontally—it will give an incorrect size. Always leave room for one finger of ease.
Payment Methods
We accept the following payment methods: Bizum, PayPal, and credit cards (VISA, Verified by VISA, MasterCard, and MasterCard SecureCode).
Your card details are securely processed during checkout and are not stored on our servers.
You may also pay via bank transfer. Upon selecting this option, you'll receive an email with our bank details. To expedite your order, we recommend sending a copy of your payment confirmation by email—this avoids the typical 2–3 business day delay for bank transfers to clear.
Note: The received amount must exactly match the invoice total. Any bank transfer fees are the buyer's responsibility.