Returns
The Mario Moyano online store operates under a clearly defined returns policy as outlined below:
Important: Since all our products are handcrafted and made-to-measure for each customer, our returns policy is strict. Please read and accept it before making any purchase.
When are returns accepted?
Returns are only accepted for items available in stock (subject to prior confirmation before ordering). Products manufactured on demand (made-to-measure suits, shirts, or waistcoats) cannot be returned.
A 100% refund will be issued only in the following cases, when it is not possible to resend an identical product:
- Error in the product shipped.
- Manufacturing defect or visible flaw.
In any other case, a customization fee deduction will be applied, according to the table below.
Common reasons for returns (stock items only)
- Incorrect size.
- Change of mind.
- Discrepancy with the color tone displayed on the website.
Our photographs are professionally calibrated but may vary depending on your device. We offer shipping of physical fabric samples to confirm the color before purchasing.
Returns fee table
The following fees will apply in case of return for reasons not attributable to Mario Moyano:
| Product | National | International A | International B | |||
|---|---|---|---|---|---|---|
| Standard | Express | Standard | Express | Standard | Express | |
| Accessories (stock only) |
€25 | €45 | €30 | €50 | €50 | €70 |
| Shoes (stock only) |
€50 | €70 | €75 | €95 | €100 | €120 |
| Made-to-measure suits | Returns not accepted | |||||
| Made-to-measure shirts | Returns not accepted | |||||
| Made-to-measure waistcoats | Returns not accepted | |||||
Zone A: Americas, Africa, Europe (non-EU)
Zone B: Eastern Europe, Asia, Oceania
Note: Shipping costs do not include customs duties or clearance fees.
General conditions
- Maximum period: 14 calendar days from receipt.
- The product must be unused, clean, with original tags.
- Hidden defects must be reported within the first 24 hours after receipt.
Important exceptions
- Shoes coordinated with the suit (in matching fabric or artificial leather): not designed for prolonged use. We do not accept returns for wear or damage in these cases.
- Garments with embellishments: delicate and prone to snagging. We cannot guarantee their integrity after use. Returns are not accepted.
Mario Moyano reserves the right to reject returns if the product shows signs of use or damage caused by the customer. Our maximum liability is limited to cases of manufacturing error.
Contact
To process a return, please write to: info@mariomoyano.com
Or call: +34 680 564 561 (Customer Service).
All official communications will be sent to the email address provided during your registration. You expressly accept the use of email as a valid means for contractual notifications.
