Shipping and Delivery
At Mario Moyano, your satisfaction is our priority. Therefore, we ship worldwide with the highest guarantees of quality and punctuality, whether for a wedding suit, tuxedo, morning coat, or white tie.
1. Shipping
We work with prestigious international express shipping companies (UPS, DHL, Correos Express, FedEx) to ensure your garment arrives in perfect condition.
You can specify any delivery address (different from billing address if desired), although we do not ship to PO boxes.
Delivery times depend on the type of garment:
- 90 business days standard production (plus 2–7 days transit).
- Express service (10–30 days) with surcharge from €30 to €250, depending on model and date.
- 2–7 days for items available in stock (subject to size confirmation).
Note: Production stops during Christmas (Dec 25 – Jan 1) and August (entire month). Please check exact dates during these periods.
Important: Shipping costs do not include customs duties or local taxes for shipments outside the EU. Please confirm these costs with your local authority before purchasing.
Mario Moyano guarantees the delivery times indicated at purchase, but is not responsible for delays caused by the carrier.
2. Shipping Costs
Shipping costs are calculated based on destination and total order amount. From certain thresholds, shipping is complimentary:
| Destination | < €100 | €100 – €500 | > €500 |
|---|---|---|---|
| Spain | €15 | €20 | Complimentary |
| European Union | €25 | €30 | Complimentary |
| Destination | < €100 | €100 – €500 | > €500 |
|---|---|---|---|
| Zone A | €30 | €60 | Complimentary |
Zone A: Americas, Africa, Europe (non-EU)
| Destination | < €700 | €700 – €1,400 | > €1,400 |
|---|---|---|---|
| Zone B | €70 | €150 | Complimentary |
Zone B: Eastern Europe, Asia, Oceania
3. Tracking and Delivery
You will receive an email with tracking number when your order leaves our workshop in Madrid. The carrier will contact you 24h before delivery.
If you cannot receive the package, it will be held at the nearest office for 15 calendar days. After that time, it will be returned to our facilities.
Important: Check the package condition upon receipt and notify the carrier of any issues immediately. Any subsequent claim for visible damage will not be accepted.
